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Revenue Analyst

Responsibilities:

  • Accurate preparation and distribution of daily, weekly, monthly revenue reports. The reports include market segmentation analysis, production reports, source contribution analysis, daily pick-up reports, preferred guest program analysis, etc.
  • Assist with ensuring all rates are loaded and inventory maintenance is correct.
  • Perform audits and maintenance on all systems such as PMS, CRS, RMS, and Sales & Catering Systems to ensure content and information is correct.
  • Communicate strategies and procedures to other departments as required.
  • Maintain group pick-up reports and communicate with Sales regarding upcoming groups cut-offs.
  • Must be knowledgeable of all rates, room types, and hotel product.
  • Participate in weekly revenue management meetings.
  • Prepare Revenue Management Report information for all related meetings.
  • Monitor and analyze the competition daily / weekly through shop reports and the Internet to identify selling strategies and market trends.
  • Assist in preparing short and long term forecasts.
  • Provide administrative support for the Revenue Management Team.
  • Review and analyze reports such as Market Vision, STAR, Hotel Intelligence and other measurement tools and present revenue opportunities.
  • Update MAR's in Delphi as required under the guidance of the Revenue Managers to ensure optimal use by sales team.
  • Analyze local events and activities and project the effect of opportunities they create.
  • Prepare 12 Day Forecast for distribution to Management team so proper staffing levels are achieved.
  • Submit daily and monthly actual statistics to STAR.
  • Conduct Group audit checks (at least monthly) to ensure Delphi and the Property Maintenance System are in balance.
  • Place test calls to Central Reservation Office (CRO) and property to ensure accuracy of rate quoting, restrictions and selling approach.
  • Update the Daily Market Segment Analysis (DMSA). Ensure accuracy from the daily Flash Report.
  • Be knowledgeable of all special rates and promotions.
  • Complete a weekly PACE report.

Qualifications

  • Minimum of 1year experience in the Hospitality, preferably in Hotel Management.
  • Bachelor s degree or equivalent in Hotel or Hospitality Management or closely related field
  • Knowledge of all industry reports such as STR, Hotelligence, Market Vision, etc.
  • Proficient in Microsoft Excel, Word, Power Point
  • Ability to work quickly in a high-pressure & high stress environment.
  • Ability to communicate clearly both verbally and in writing.
  • Excellent time management skills.
  • Exceptional with details and follow up.
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.


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