Customer Service Representative Assistant
Benninger Insurance Agency Benninger Insurance Agency Tannersville, PA Tannersville, PA Full-time Full-time $15.
00 - $15.
50 an hour $15.
00 - $15.
50 an hour 12 days ago 12 days ago 12 days ago Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative Assistant.
As a Customer Service Representative Assistant, your main objective is to provide support and assistance to producers and CSR's.
This is a great opportunity for someone who enjoys helping others and has excellent communication skills.
Responsibilities:
- Answer and process telephone and email requests.
- Check carrier websites daily and process any documents to be given to CSR's.
- Assist CSR's and Producers with customer billing questions.
- Process Audit letters for non-compliant audits.
- Process and prepare commercial renewals for review.
- Process Drivers list requests and process changes after returned.
- Assist producers with driver exclusions.
- pull cancelled application and file in 7 year archive.
- Manage prospect files.
- Manage prospect leads and mailing of post cards.
- Scan certificates to Insurance company weekly.
- Assist in clerical activities associated with the agency such as photocopying, faxing, printing labels for mailings.
- Prepare renewal binders for producers - Order loss runs when requested - process renewals, new business and final audit letters - Participate in and successfully complete education programs as requested by the Agency Manager - Perform other duties as requested.
Performance standards:
- Submit reports to Agency Manager in a timely manner - Maintain a high level of professionalism and adhere to established Agency policies and procedures.
Experience:
- Previous customer service experience is preferred - Excellent communication skills, both verbal and written - Strong phone etiquette and active listening skills - Proficient in data entry and computer navigation - Ability to multitask, prioritize, and manage time effectively Location:
This position is located in Tannersville, PA.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
Job Type:
Full-time Pay:
$15.
00 - $15.
50 per hour Expected hours:
40 per week
Benefits:
Dental insurance Health insurance On-the-job training Paid time off Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to Relocate:
Tannersville, PA 18372:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
00 - $15.
50 an hour $15.
00 - $15.
50 an hour 12 days ago 12 days ago 12 days ago Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative Assistant.
As a Customer Service Representative Assistant, your main objective is to provide support and assistance to producers and CSR's.
This is a great opportunity for someone who enjoys helping others and has excellent communication skills.
Responsibilities:
- Answer and process telephone and email requests.
- Check carrier websites daily and process any documents to be given to CSR's.
- Assist CSR's and Producers with customer billing questions.
- Process Audit letters for non-compliant audits.
- Process and prepare commercial renewals for review.
- Process Drivers list requests and process changes after returned.
- Assist producers with driver exclusions.
- pull cancelled application and file in 7 year archive.
- Manage prospect files.
- Manage prospect leads and mailing of post cards.
- Scan certificates to Insurance company weekly.
- Assist in clerical activities associated with the agency such as photocopying, faxing, printing labels for mailings.
- Prepare renewal binders for producers - Order loss runs when requested - process renewals, new business and final audit letters - Participate in and successfully complete education programs as requested by the Agency Manager - Perform other duties as requested.
Performance standards:
- Submit reports to Agency Manager in a timely manner - Maintain a high level of professionalism and adhere to established Agency policies and procedures.
Experience:
- Previous customer service experience is preferred - Excellent communication skills, both verbal and written - Strong phone etiquette and active listening skills - Proficient in data entry and computer navigation - Ability to multitask, prioritize, and manage time effectively Location:
This position is located in Tannersville, PA.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
Job Type:
Full-time Pay:
$15.
00 - $15.
50 per hour Expected hours:
40 per week
Benefits:
Dental insurance Health insurance On-the-job training Paid time off Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to Relocate:
Tannersville, PA 18372:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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